{"id":2544,"date":"2025-07-17T11:48:41","date_gmt":"2025-07-17T11:48:41","guid":{"rendered":"https:\/\/saturnsecurity.com\/support\/"},"modified":"2025-08-08T13:04:53","modified_gmt":"2025-08-08T13:04:53","slug":"support","status":"publish","type":"page","link":"https:\/\/saturnsecurity.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb1″][\/vc_column][\/vc_row][vc_row][vc_column]

FAQ<\/h3><\/div>[vc_toggle title=\u00a0\u00bbQu’est-ce que le monoxyde de carbone (CO) et pourquoi ai-je besoin d’un d\u00e9tecteur de monoxyde de carbone?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Le monoxyde de carbone est un gaz incolore, inodore, insipide et toxique produit comme sous-produit de la combustion. Tout appareil, v\u00e9hicule, outil ou autre appareil \u00e0 combustion peut produire des niveaux dangereux de monoxyde de carbone. Exemples d\u2019appareils produisant du monoxyde de carbone couramment utilis\u00e9s dans la maison:<\/p>\n
    \n
  • Fours \u00e0 combustibles (non \u00e9lectriques)<\/li>\n
  • Chauffe-eau \u00e0 gaz<\/li>\n
  • Chemin\u00e9es et po\u00eales \u00e0 bois<\/li>\n
  • Po\u00eales \u00e0 gaz<\/li>\n
  • S\u00e9choirs \u00e0 gaz<\/li>\n
  • Grilles \u00e0 charbon<\/li>\n
  • Tondeuses \u00e0 gazon, chasse-neige et autres \u00e9quipements de jardin<\/li>\n
  • Automobiles<\/li>\n<\/ul>\n

    La Commission de la s\u00e9curit\u00e9 des produits de consommation (CCSP) rapporte qu\u2019environ 200 personnes par ann\u00e9e sont tu\u00e9es par intoxication accidentelle au CO avec 5000 autres bless\u00e9s. Ces d\u00e9c\u00e8s et blessures sont g\u00e9n\u00e9ralement caus\u00e9s par l\u2019utilisation incorrecte ou mauvais fonctionnement de l\u2019\u00e9quipement aggrav\u00e9 par des am\u00e9liorations dans la construction de b\u00e2timents qui limitent la quantit\u00e9 d\u2019air frais qui coule dans les maisons et autres structures.
    \nBien que l\u2019entretien et l\u2019inspection r\u00e9guliers de l\u2019\u00e9quipement de combustion au gaz \u00e0 la maison peut r\u00e9duire au minimum le potentiel d\u2019exposition au gaz CO, la possibilit\u00e9 d\u2019un certain type de panne soudaine r\u00e9sultant en une accumulation potentiellement mortelle de gaz existe toujours.<\/p>\n

    Si vous ne trouvez pas la r\u00e9ponse \u00e0 votre question dans la liste ci-dessous, veuillez envoyer un e-mail \u00e0 info@saturnsecurity.com et il sera adress\u00e9 \u00e0 la personne la plus appropri\u00e9e d\u00e8s r\u00e9ception.<\/strong>[\/vc_toggle][vc_toggle title=\u00a0\u00bbSi mon alimentation s’\u00e9teint, mon syst\u00e8me d’alarme fonctionnera-t-il encore?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Oui, m\u00eame en cas de panne de courant, votre syst\u00e8me d\u2019alarme continuera \u00e0 fonctionner car tous les syst\u00e8mes disposent d\u2019une batterie de secours.[\/vc_toggle][vc_toggle title=\u00a0\u00bbRecevrai-je un rabais sur mon assurance habitation \/ entreprise en installant un syst\u00e8me de s\u00e9curit\u00e9?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Oui, si vous \u00eates admissible \u00e0 recevoir une r\u00e9duction aupr\u00e8s de votre compagnie d\u2019assurance. Saturn Security est reconnu par toutes les compagnies d\u2019assurance et nous sommes certifi\u00e9s par ULC (Underwriters Laboratory of Canada). Cette remise pourrait \u00eatre assez importante pour le propri\u00e9taire de la maison \/ entreprise.[\/vc_toggle][vc_toggle title=\u00a0\u00bbQue faire si j’ai des animaux de compagnie?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Tous nos d\u00e9tecteurs de mouvement r\u00e9sidentiels sont des animaux de compagnie d\u2019immunit\u00e9 \u00e9lev\u00e9e amicale. Il est maintenant plus facile que jamais de s\u00e9curiser votre maison lorsque les animaux font partie de votre vie.<\/p>\n

    [\/vc_toggle][vc_toggle title=\u00a0\u00bbCombien de fois dois-je remplacer ma batterie pour mon syst\u00e8me d’alarme?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Typiquement les batteries dureront 3-5 ans selon l\u2019usage. Lorsque votre batterie devient faible, un signal de batterie faible est envoy\u00e9 \u00e0 la station de surveillance et vous serez averti, ainsi qu\u2019un voyant lumineux orange qui s\u2019allumera sur le clavier.<\/p>\n

    [\/vc_toggle]

    Cliquez sur les liens ci-dessous pour t\u00e9l\u00e9charger les manuels d\u2019utilisation de votre marque syst\u00e8me.<\/h6><\/div>[vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_single_image image=\u00a0\u00bb2522″ img_size=\u00a0\u00bbfull\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bbhttp:\/\/www.security.honeywell.com\/user-manuals\/\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_single_image image=\u00a0\u00bb2501″ img_size=\u00a0\u00bbfull\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bbhttp:\/\/www.dsc.com\/index.php?n=enduser\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][vc_single_image image=\u00a0\u00bb2523″ img_size=\u00a0\u00bbfull\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bbhttp:\/\/www.paradox.com\/\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_empty_space alter_height=\u00a0\u00bbmedium\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb][vc_empty_space alter_height=\u00a0\u00bbmedium\u00a0\u00bb hide_on_mobile=\u00a0\u00bb1″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb1″][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=\u00a0\u00bbQu’est-ce que le monoxyde de carbone (CO) et pourquoi ai-je besoin d’un d\u00e9tecteur de monoxyde de carbone?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Le monoxyde de carbone est un gaz…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2544","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - Saturn Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saturnsecurity.com\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Saturn Security\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb1″][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=\u00a0\u00bbQu’est-ce que le monoxyde de carbone (CO) et pourquoi ai-je besoin d’un d\u00e9tecteur de monoxyde de carbone?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Le monoxyde de carbone est un gaz…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saturnsecurity.com\/fr\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Saturn Security\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T13:04:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/saturnsecurity.com\/fr\/support\/\",\"url\":\"https:\/\/saturnsecurity.com\/fr\/support\/\",\"name\":\"Support - 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Saturn Security","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/saturnsecurity.com\/fr\/support\/","og_locale":"fr_FR","og_type":"article","og_title":"Support - Saturn Security","og_description":"[vc_row][vc_column][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb][vc_empty_space alter_height=\u00a0\u00bbsmall\u00a0\u00bb hide_on_mobile=\u00a0\u00bb1″][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=\u00a0\u00bbQu’est-ce que le monoxyde de carbone (CO) et pourquoi ai-je besoin d’un d\u00e9tecteur de monoxyde de carbone?\u00a0\u00bb style=\u00a0\u00bbsquare\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb]Le monoxyde de carbone est un gaz…","og_url":"https:\/\/saturnsecurity.com\/fr\/support\/","og_site_name":"Saturn Security","article_modified_time":"2025-08-08T13:04:53+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/saturnsecurity.com\/fr\/support\/","url":"https:\/\/saturnsecurity.com\/fr\/support\/","name":"Support - 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